How can we help?
Social RIZ is currently available as a private pilot. The support team can help with access, connected accounts, privacy requests, and controlled campaign workflows.
Email support
Send a description of the issue and the organization name associated with your workspace. Never send passwords, OAuth tokens, developer tokens, or advertising platform secrets by email.
support@socialriz.comConnected accounts
Social RIZ uses provider authorization screens for Google Ads and Meta Ads. You choose the advertising account after authorization. If the expected account is missing, confirm that your provider user has direct access and the advertising account is active.
Google Ads customer setup
A customer with an active Google Ads advertiser account can connect immediately. The customer should sign in with a Google user who has direct access, authorize Social RIZ, and choose the advertiser account they want Social RIZ to use.
If Google marks the advertiser account as “Setup in progress,” the customer must finish Google's account-only setup before the API can use it:
- Open Google Ads and select the advertiser account rather than a manager account.
- Add the business information and skip optional Google product links.
- At the advertising-goal step, select “Set up an account only.” Do not create or review a campaign.
- Confirm the billing country and time zone, add a payment method, and answer the legal advertiser questions accurately. Google may place a temporary card authorization.
- Wait for the Google Ads Overview to show zero campaigns, then return to Social RIZ. If an incomplete connection is still shown, disconnect it once, then connect and choose the account again.
The customer completes Google's billing and legal screens. Social RIZ never asks for Google passwords or payment details, and account-only setup does not create a campaign.
Meta Ads customer setup
The customer should use a Facebook account with full control of the business portfolio and ad account they want to connect. In Meta's authorization screen, they select their own portfolio—not Social RIZ's developer portfolio—and share at least one ad account.
If the customer does not yet have a Meta business portfolio:
- Enter the customer's public business name, contact email, country, and a legitimate website or public business profile.
- Confirm the ad-account currency and time zone carefully. Meta may not allow these settings to be changed later.
- Complete Meta's connection confirmation, return to Social RIZ, and explicitly choose the ad account Social RIZ may use.
Connecting does not create a campaign, add billing, or spend money. Social RIZ never asks for a Facebook password. When a customer disconnects Meta Ads, Social RIZ removes its encrypted credential and requests authorization revocation from Meta.
Campaign safety
A campaign must have a current approval before Social RIZ can send it to a connected provider. Provider campaigns are created paused. Contact support if the status in Social RIZ and the advertising platform do not agree.
Privacy and deletion requests
Email support@socialriz.com from the address associated with your account. Include the organization name and whether you are requesting access, correction, disconnection, export, or deletion.
Meta users can also review our Meta data-deletion instructions. A signed request from Meta removes stored Meta authorization data and returns a confirmation code with a public completion-status page.