Privacy Policy

Information we collect

Depending on how you use Social RIZ, we may collect:

• Account information such as your name, email, and organization.
• Business information you provide, including services, locations, websites, contact details, and public profile links.
• Publicly available marketing information and evidence used in an audit.
• Information returned by services you choose to connect, such as advertising account names, identifiers, status, and campaign records.
• Security and usage information needed to operate, protect, and improve the service.

Connected advertising accounts

Google Ads and Meta Ads connections use their authorization flows. Social RIZ stores the resulting access credentials in encrypted form and uses them only to perform actions an authorized user requests. Credentials are not exposed to the browser or included in campaign records.

You can disconnect an advertising provider from the Connections view. Disconnecting removes the stored authorization credentials from Social RIZ. For Meta Ads, Social RIZ also requests authorization revocation from Meta. Local credentials are removed even if Meta is temporarily unavailable.

How we use information

• Provide marketing audits, recommendations, and planning tools.
• Generate and publish content that an authorized user approves.
• Create approved advertising campaigns in a paused state.
• Maintain account security, access controls, and audit records.
• Diagnose problems and improve service reliability.
• Meet legal, security, and platform-policy obligations.

Third-party services

We use the providers below to operate Social RIZ and limit the information they receive to what is reasonably needed for the requested workflow. Information a provider collects directly is also governed by that provider's terms and privacy policy.

OpenAI

We use the OpenAI API for marketing audits, recommendations, and draft content. We may send business profile information, public marketing evidence, and summarized connected-account metrics. We do not include passwords, stored authorization credentials, or full payment-card numbers in AI prompts. Learn more in the OpenAI Privacy Policy and OpenAI business data privacy commitments.

Google Ads

If you connect Google Ads, Google and Social RIZ process authorized advertising account identifiers, account details, campaign records, and authorization credentials so we can show account information and perform actions you approve. Social RIZ's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. See also the Google Privacy Policy.

Meta Ads, Facebook, and Instagram

If you connect a Meta service, Meta and Social RIZ process authorized profile and advertising account identifiers, campaign records, insights, and authorization credentials so we can provide the requested connection and advertising workflows. You can disconnect Meta and request deletion as described below. Learn more in the Meta Privacy Policy.

Bundle.social

Bundle.social provides the hosted connection flow for social accounts. It receives the organization and account information needed to create that connection and manages social authorization credentials. Social RIZ receives normalized account summaries and selected profile and post-performance metrics used in marketing analysis. Learn more in the Bundle.social Privacy Policy.

Stripe

When billing is enabled and you purchase a paid service, Stripe processes contact, billing, and payment information. Social RIZ stores billing and subscription identifiers and status, but not full payment-card numbers. Learn more in the Stripe Privacy Policy.

Resend

Resend delivers transactional and support email and may process the recipient address, sender information, subject, and message content. Learn more in the Resend Privacy Policy.

Hosting and infrastructure

OpenAI Sites and Cloudflare host and deliver the frontend, while Render hosts the API, background services, and database. These providers may process network information such as IP addresses and request metadata, operational logs, and stored account or business information as needed to provide and secure the service. Review the OpenAI Privacy Policy, Cloudflare Privacy Policy, and Render Privacy Policy.

Sharing and selling

Social RIZ does not sell personal information or connected advertising account data. We may disclose information to service providers acting on our instructions, when you direct us to share it, to protect the service and its users, or when legally required.

Retention and deletion

We retain information while it is needed to provide the service, maintain security and approval records, resolve disputes, and meet legal obligations. You may request account or personal-information deletion by emailing support@socialriz.com. Some records may be retained where required for security, legal, or compliance reasons.

Meta may send Social RIZ a signed deauthorization or data-deletion request. After verifying Meta's signature, Social RIZ removes the associated Meta authorization credential, selected ad-account identifier, and provider identity. A deletion request receives a random confirmation code and a public status page that does not expose the Meta user identifier. See our Meta data-deletion instructions.

Security

We use access controls, encrypted connections, credential encryption, and organization-level data separation. No system can guarantee absolute security, but we design the product to minimize unnecessary access and prevent advertising execution without approval.

Your choices and rights

You may request access, correction, deletion, or a copy of personal information associated with your account. You may also disconnect linked providers and revoke access from the provider's own account settings.

Children

Social RIZ is a business service and is not directed to children under 13. We do not knowingly collect personal information from children.

Changes and contact

We may update this policy as the service changes. The effective date above will identify the current version. Questions and privacy requests can be sent to support@socialriz.com.